Your front door to New York.

Membership

Metro Stays Membership

Book direct and save. Free WiFi and free early check-in / late check-out.

Membership
$99per year

Book direct and save on every stay.

  • Free WiFi
  • Free early check-in (1pm when available)
  • Free late check-out (12pm when available)
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Cancel anytime. Members-only perks apply to direct bookings.

Frequently asked questions

General

What is the Metro Stays membership?

A yearly membership for returning guests. Members unlock member perks on direct bookings, including free WiFi and free early check-in / late check-out when available.

Who can join?

Anyone who books directly through our website. The membership is not available for reservations made through third-party platforms like Airbnb or Vrbo.

How do I sign up?
  1. Create a guest account on our website (or sign in if you already have one).
  2. Confirm your membership.
  3. Complete payment through Stripe, our secure payment processor.
  4. Your membership activates immediately after payment.
When do my perks start?

Right away. Member perks apply to your next booking and to the add-ons you select during checkout.

How do I cancel?

Visit your account page and select "Cancel membership." You keep your perks until the end of your current billing period. No partial refunds are issued for the remaining time.

Perks

How does free early check-in / late check-out work?

When you book while signed in as a member, the early check-in and late check-out add-ons are free at checkout whenever they are available for your dates. The original price is shown with a strikethrough so you can see your savings.

How does free WiFi work?

The WiFi add-on is included at no charge for members on eligible listings, applied automatically at checkout.

Can I combine my membership with promo codes?

Member perks and promotional offers generally cannot be combined. The system applies the single best discount available for each line item.

Billing

How is my membership billed?

Membership is billed as an annual subscription through Stripe. Your card is charged once per year on your enrollment anniversary.

Is my payment information secure?

Yes. All payment processing is handled by Stripe. We never store your full card number on our servers.

What happens if my payment fails at renewal?

Stripe will retry the charge a few times. If payment cannot be collected, your membership status changes and perks stop applying until the payment is resolved.