SMS Privacy Policy

Information We Collect

We may collect personal information including your name, email address, phone number, reservation details, and stay related information when you book a stay or communicate with us.

How We Use Your Information

We use your information to:

• Confirm reservations
• Send stay related communications such as check in instructions, access codes, and checkout reminders
• Respond to guest questions and support requests
• Improve our services and guest experience

SMS Messaging

By providing your phone number, you consent to receive SMS messages related to your stay with Metro Stays NYC. Message frequency varies based on your reservation. Message and data rates may apply.

Consent to receive SMS messages is specific to this program and is not transferable to other messaging programs. You may opt out at any time by replying STOP.

Mobile Information Sharing

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared only with service providers acting on our behalf for operational purposes such as customer support or messaging delivery. These providers are prohibited from using your information for any marketing or promotional purposes.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Your Choices

You may opt out of SMS communications at any time by replying STOP. You may contact us to request access, correction, or deletion of your information where permitted by law.

Contact Us

• Email: reservations@metrostaysnyc.com
• Website: https://metrostaysnyc.com